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Latest news and other important alerts in your area.
17 November 2022
Refunds to begin week commencing Monday 10 October
Worcester City Council has been informed that car park users will start to see refunds appearing in their bank accounts next week.The Council continues to hold twice daily meetings with Flowbird in a bid to get the matter sorted out as swiftly as possible.A spokesperson for Worcester City C...
17 November 2022
Full refunds to be provided to those affected by a fault with pay and display machines
Investigations are continuing into a technical issue with Worcester City Council's car park payment machines, with full refunds promised to those affected by duplicate transactions.Whilst the source of the issue has now been identified, a solution to the problem has yet to be found, so the card p...
17 November 2022
Council planning legal action over delayed repayments to car parking customers
Worcester City Council is planning to take legal action over the delay in repayments to customers who have been wrongly charged multiple times for parking in its car parks and has instructed its lawyers to proceed in this matter.Despite Council officers meeting with its operator Flowbird on a twi...
17 November 2022
Refunds of duplicate car parking payments are underway
Refunds of duplicate car parking payments are now underway, with 183,000 payments expected to appear in customers' accounts by next week.Flowbird has confirmed to the Council that on Sunday October 16, all 56,000 duplicate payments made by Mastercard were processed, with the cash expected to arri...
17 November 2022
Remaining valid car parking payments to be processed this week
Around 30,000 car parking payments which have yet to be debited from customers' bank accounts are due to be processed this weekDuplicate payments for parking sessions at Worcester's car parks have now all been dealt with, with payments expected to arrive in customers' bank accounts by the end of ...